Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges?

The postage and packing charges are automatically calculated at the checkout, based on the size and weight of the item(s). Orders containing multiple items benefit from reduced costs for second and subsequent items.

Which payment methods are accepted in the Online Shop?

We can accept payments by cheque, direct bank transfer and by PayPal. You can use PayPal even if you don’t have a PayPal account simply by entering your credit or debit card details in the secure PayPal page.

How long will delivery take?

Orders are normally shipped within 24 hours. While the Covid-19 restrictions are in place this may take a little longer as the posting of packages is done in batches when our shop manager is able to access the local post office which has limited opening times.

How secure is shopping in the Online Shop? Is my data protected?

This web site is secured by an SSL (Secure Socket Layer) Certificate which encrypts all data both to and from the server and your browser. The PayPal checkout is similarly secure.

The Newfoundland Club have robust protocols in place to comply with the General Data Protection Regulations and we will never share your details with anyone outside the Club (except as we may be compeled to do so by a legally authorised entity).

Can you ship outside of the UK?

Yes. We have different postage and packing rates for shipping to the EU and to the rest of the World. Our checkout should automatically recognise your location.

Do I receive an invoice for my order?

You will receive an email with confirmation of your order and you can request a formal invoice from

Send us an email

Call Us

07882 125160


Shop Manager

Alison Greenwood
29 Bridge Farm Close
Bury St. Edmunds
IP28 7FF